为什么我要成为认证的旅行社?

由可信的经过认可的认证机构认证意味着您的旅游商品或服务符合市场上最严格的社会与环境标准。随着公众对旅游可能产生的正面和负面影响的关注日益增加,认证也会为您应对复杂的环境及社会问题提供了一个可靠的解决方案。

旅行社应该自豪地展示其获得的可持续认证以及关于认证机构的相关信息。获得这样的认证意味着您可以告知所有的利益相关方——从顾客到您的供应链伙伴——您的经营管理是可靠的,并且您的管理和经营思路不是短视的,是面向未来的。

经过认证的旅行社可以使用GSTC的标志以及认证机构的标志来证明您经过了可持续旅游的认证和审查。

越来越多的高端游客,以及普通游客,以及您的旅行行业同仁正在寻找着准确的可持续性标准。此外,旅游行业不仅希望自己的产品是经过可持续旅游认证的,并且还希望提供认证的认证机构是GSTC认可的。例如,皇家加勒比海游轮公司(Royal Caribbean Cruises Ltd.)于2016年7月1日宣布,如果沿岸短途旅游供应商若能获得经过GSTC认可的认证公司的可持续旅游认证,在可能的情况下,将获得皇家加勒比海游轮公司更优的采购条款和待遇。除此之外,其他的大型旅游公司也为经过认证的供应商提供了更有待遇和条款。

 

加入日益增加的经过可持续旅游认证的旅游产品供应商的队伍吧,下面将为您具体列举获得认证的途径和方法。

如何获得认证:关键步骤

1.比较并选择一个认证机构

从下面的认证机构列表中选择一个经过GSTC认可的认证机构。请选择能报价更有竞争力且在认证过程中能为您提供更好的客户服务的认证机构。

2.注册或与认证机构签约

认证机构可能会要求进行正式注册、填写申请表并一次性支付费用。一些认证机构可能会要求旅行社与其签订合同。在签订合同前,请您务必仔细阅读合同条款。

3. 向认证机构提交申请/证明文件

一旦准备好正式开始认证程序,您应提交申请。认证机构将要求您辅助提供各种文件信息和材料,以确认您的实践和程序是否符合GSTC的标准。相关文件资料应在认证机构规定的期限内提交。

认证机构将审查所有您提交的文件,并与GSTC认可的标准进行比较。在此期间,认证机构将与您进行问询,以澄清有关您运营的相关问题。这一步骤的时长可能会根据您的文件资料内容不同而有所不同。

4. 现场审查

认证机构将访问您的办公室所在地,了解您的规章制度是如何付诸实施的。作为认证程序的一部分,认证机构将会要求审计部分您的旅行产品,以确保这些旅行产品与您所申报的商业规章制度以及您所声称的商业惯例相符合

在认证机构完成评估之后,将向您提供一份认证机构审查报告草稿,您将有机会针对报告中所阐述的事实部分提出异议。在此阶段,您将有机会提交更多的相关补充文件来支持认证。认证机构在此基础上完成和定稿报告,并将发送给您,这份报告将确认是否给予您的机构可持续旅游认证。

5. 证书的颁发

一旦认证机构确认您符合GSTC标准,认证机构将颁发正式证书。

如果您的认证申请未立即获得批准,认证机构将向旅行社提供建议和纠正措施。旅行社改进之后可以向认证机构指定的客户服务代表展示纠正措施和结果,证明相关问题已经获得解决或改善,认证机构在评估后将重新确认认证结果。

您应与认证机构确定何时应进行证书更新。通常应该在在认证到期前的4-6周启动相关过程。

GSTC-Accredited Certification Bodies for Tour Operators

Tour Operators and tourism land transport providers may gain certification to the GSTC Criteria by contacting one of the organizations here. These certification providers fall into two types: Certification Bodies that are accredited to certify, and Certification Schemes that provide pre-certification consulting and training and guide the client to an accredited Certification Body to complete the certification. As such, these certification programs and their certificate-holders are authorized to display the designated GSTC Logo (per the terms of formal licensing agreements with the GSTC).

Bureau Veritas

Bureau Veritas is a world leader in testing, inspection and certification services. Since its creation in 1828, Bureau Veritas has been supporting its clients on every continent to continually improve their performance via certification of management systems, product certifications and customized audits. The Group has more than 78,000 employees located in more than 1,500 offices and laboratories around the globe. Bureau Veritas helps its clients improve their performance by offering services and innovative solutions, in order to ensure that their assets, products, infrastructure and processes meet standards and regulations in terms of quality, health and safety, environmental protection and social responsibility.

Visit the following link to get Certified by Bureau Veritas.

Control Union

control unionControl Union Certifications offers a global one-stop-shop for a wide range of certification programmes. We understand the importance of impartiality and objectivity, and how to professionally manage conflicts of interest. From the beginning, sustainability has been the main focus of our certification services. Control Union Certifications presents a wide range of programmes in agriculture, food, feed, forest products, textiles and bio energy. In 2016, Control Union Certifications became the first Accredited CAB for the GSTC Criteria for Hotels and Tour Operators, which provides the highest level in terms of credibility within the GSTC Integrity program. This means that Control Union Certifications can certify hotels and tour operators directly against the GSTC Criteria.

Visit the following link to get Certified by Control Union.

RoyalCert

RoyalCert is a reputable certification body based in Germany, operating in 25 countries globally. RoyalCert offer assessment and certification services to a wide range of industries, including Tourism Industry, and serving thousands of customers. RoyalCert core strength lies in their experienced auditors, who have over 20 years of auditing expertise. The company is committed to sustainable growth and adheres to high ethical standards, focusing on integrity and customer satisfaction. By partnering with RoyalCert, customers can improve their operations, enhance business performance, and make a positive impact on society and the environment.

To get certified by RoyalCert, contact them directly at info@royalcert.com.

United Certification Systems Limited

United Certification Systems Limited (UCSL) is an independent international certification body with Headquarters in EU and operating globally (except Türkiye). UCSL  is accredited for various volunteer sustainability certification schemes including Hotels & Tour Operators (GSTC), Marine (ASC, MSC), Global Sustainable Enterprise System (GSES) etc. The team of certification body involves numerous experts and professionals with vast local and international experience in the auditing and sustainability sector. UCSL aims to contribute to the UN SDGs, environmental well-being of the planet through provision of excellent services to like-minded sustainable businesses.

Visit the following link to get Certified by UCSL

Vireo Srl

Vireo Srl is a certification company whose commercial activities consist of providing Italian and foreign companies with environmental certification services. Vireo provides worldwide recognized environmental certification schemes such as FSC, MSC, and GSTC – as a GSTC-Accredited certification body. The professional approach and deep knowledge of standards are the key elements that mark Viero’s services. Based in Padova, Italy, Vireo has international experience and works with professional and highly qualified auditors.

To get certified by Vireo Srl, contact them directly at info@vireosrl.it or visit the following  link to get Certified by Vireo Srl.

Mauritius Standards Bureau (Blue Oasis Label)

The Mauritius Standards Bureau (MSB) is a non-profit parastatal body in the island of Mauritius that certifies Hotels & Accommodations and Tour Operators operating within the Mauritian jurisdiction and territories, as per the GSTC-Recognized Standard MS 165 (Sustainable Tourism Management System) labelled as the Blue Oasis. MSB holds a prominent regional and international presence, contributing to standardization and conformity assessment bodies. The paramount goal of MSB is to drive industrial advancement and foster economic expansion in Mauritius, by boosting the local tourism industry towards sustainability.

If your Tour Operator is located in Mauritius, visit the following link to get Certified by MSB.


* The above certification programs are Accredited for compliance with the requirements of the GSTC Accreditation Manual. These are considered “Certification Bodies” according to relevant ISO standards, the ISEAL Alliance Assurance Code, and the GSTC Accreditation Manual. Accredited means that the certification procedures largely meet international standards for transparency, impartiality, and competence.

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备注:

  • 根据获得GSTC认可的标准进行认证,并不一定表示这个认证机构作为认证机构本身获得了GSTC的认可。“GSTC认可的标准”是指对一套已发布的标准对内容的认可,而不代表对认证机构的认证过程的认可。但是,这里要注意的是,经GSTC认可的认证机构可以选择直接使用GSTC的标准进行认证,或者选择自己经过GSTC认可的标准作为基准进行认证。了解有关GSTC认可的更多信息,并查看符合GSTC标准的机构自由标准列表。

建议可以询问认证机构的问题清单:

1. 认证需要多少费用?如果组团认证是否能有折扣?有没有其他的组价方式可供选择?

2. 是否可以进行预评估,以了解我的业务是否符合GSTC的标准,以及在进行认证审核之前,我们哪方面可能会受到挑战?

3. 对于我们这种规模的公司,您需要的认证评估过程一般需要多长时间?

4. 在评估过程中,我们公司需要提供什么类型的文件?是否可以提供一份所需提交文件清单,以便我们事先了解和准备?

5. 在认证评估过程中,您是评估我们所有的旅行商品,还是只评估其中的一些?

6. 除了进行评估外,您是否提供其他的支持服务或工具,以帮助我管理运营以符合相关可持续标准?

7. 贵公司是否为我们旅行社提供专门的客户服务人员?

8. 如果我们没有通过认证怎么办?

9. 能否提供一封来自跟我们相类似业务的已经获得认证的公司对您服务的推荐信?