Contact GSTC

General Inquiries
info [at] gstcouncil.org

Certification
Hotels | Tour Operators | Destinations

Grievance and Complaints
Grievance Mechanism
Grievance Form PDF / Word
Please send the completed Grievance Form to complaints@gstc.org

Support & Contact

Contact us with questions, recommendations, and concerns

Media, OTAs,  Market Access

Roi Ariel
General Manager
roi@gstcouncil.org

Communications Support

Estefania_del_Azar

Estefanía del Azar
Communications Manager
stef@gstcouncil.org

Destinations Support

Tiffany Chan
Destinations Coordinator
tiffany@gstcouncil.org

Membership

Tatiana Agudelo Monguí
Membership Coordinator
members@gstcouncil.org

Julieta Battilana
Events & Membership Coordinator
members@gstcouncil.org

Adriana Pizzi
Membership Coordinator
members@gstcouncil.org

Assurance

Dr Mihee Kang
Assurance Program Director &
Asia-Pacific Program Director
mihee@gstcouncil.org

Herdi Andrarilachi
Audit Process Analyst
herdi@gstcouncil.org

Natalia Sanin
Measurement & Reporting Analyst
natalia@gstcouncil.org

Recognition Support

Emi Kaiwa
Asia Pacific Manager
recognition@gstcouncil.org

Training

Jisun Kim
Training Program Manager
training@gstcouncil.org

Ayako Ezaki
Online Training Manager
training@gstcouncil.org

Global Coverage

Mediterranean

Ioannis Pappas

Dr. Ioannis Pappas
Program Director – Mediterranean Region
ioannis@gstcouncil.org

Asia-Pacific

Dr Mihee Kang
Assurance Program Director &
Asia-Pacific Program Director
mihee@gstcouncil.org

India & South Asia

CB (Ram) Ramkumar
Program Director – South Asia
cbramkumar@gstcouncil.org

Latin America

Jorge Moller
Program Director – Latin America
jorge@gstcouncil.org

Caribbean 

Kathleen Pittman
Program Director – Caribbean
kathleen@gstcouncil.org

North America

Tiffany Chan
Communications & Destinations Coordinator
tiffany@gstcouncil.org

If you are from a region that is not covered by one of the Program Directors mentioned above, please contact GSTC General Manager Roi Ariel.

Location

GSTC is a “virtual” organization, and truly global. We do NOT have a main office. Our staff, Regional Directors, Board members, Working Group and Committee members, and volunteers work from various locations around the world.

Therefore we prefer information sent to us digitally.

If you must post/mail printed material to us, PLEASE NOTE: we use a digital service to scan materials which cannot accept magazines or other bound material; and you must provide the address precisely as indicated below:

GSTC
P.O. Box 96503 #51887
Washington, DC 20090-6503 USA

To repeat, please email us if possible, and only send printed material if necessary.