GSTC Trainers

GSTC Trainers 2018-08-24T20:53:50+00:00

GSTC works with sustainable tourism training experts from around the world who serve as official GSTC Trainers of the GSTC Sustainable Tourism Training Program. With our global team of trainers, the GSTC delivers Sustainable Tourism Training classes in several languages in addition to English.

 


Dr. Alan Wong

Country: Hong Kong
Languages: Chinese, English
Regions of Operation: East Asia

GSTC Trainer Alan WongDr. Alan Wong received his PhD from the School of Hotel and Tourism Management (SHTM), The Hong Kong Polytechnic University in 2008. He is currently teaching there for undergraduate and postgraduate courses. His main research interest is in leadership in the hospitality and tourism industry with the cross-cultural perspective. He also interested in researching tour guiding and ecotour guiding.

He is an Honor Advisor of Hong Kong Association of Registered Tour Co-ordinators (HARCOT) and he runs different workshops for tour guides in Hong Kong and the Pearl River Delta region. He is also an Hjoeonor Advisor for The Tai Po Environmental Association and Fung Yuen Butterfly Reserve, Hong Kong; a board member of Asian Ecotourism Network (AEN). Lately, he initiated a Service Learning subject in the university, entitled “Ecotourism in rural and developing regions” which provided an excellent opportunity to educate young people on the ecotourism principles as well as helping different local communities. In 2002, Dr. Wong received the first Teaching Excellence Award from SHTM in recognition of his superior classroom teaching and significant contribution to the enhancement of teaching and learning. Alan is committed to contribute in promoting ecotourism through education and training to young people and different stakeholders in the ecotourism context.

 


Andrés Fellenberg Van der Molen

Country: The Netherlands
Languages: Spanish, English, Dutch
Regions of Operation: Europe and South America

GSTC Trainer Andres Fellenberg vdMolenAndrés is Technical Director for the GSTC. Parallel to his function as GSTC Technical Director, Andrés is the Director & Lead Auditor of Green Partner. Green Partner advise hotels, travel agencies, tour operators and destinations in the process of obtaining a green certification recognized by the international tourism industry. He has a long experience in the hotel industry, more than 18 years, working in several operational and managerial functions.

He is known as a high-energy, creative problem-solver with an eagerness for improving efficiency within organizations and understanding of the critical value of inspiring people to high levels of performance. Andrés works directly and extensively with several GSTC-Approved or -Recognized certifying bodies as: trainer, implementer and auditor, adding to this, his accreditation as Lead Auditor ISO14001 Environmental Management and ISO50001 Energy Management. Andrés holds a degree in Hotel Management and specializations on audit & control, finance, sustainability, environment and energy efficiency.

 


Dr. Anna Spenceley

Country: Seychelles
Language: English
Regions of Operation: Southern Africa, Eastern Africa, Europe

GSTC Trainer Anna SpenceleyDr. Anna Spenceley is an independent consultant based in South Africa. She works on sustainable tourism issues for a wide range of international agencies, including the World Bank group, the International Trade Centre, UNWTO, UNEP, UNDP and SNV. Anna’s work includes participatory policy and master plan development, triple bottom line assessments (economic, social, and environmental), tourism certification and indicators, market research, value chain analyses and also training.

Anna is Chair of the IUCN World Commission on Protected Areas (WCPA) Tourism and Protected Areas Specialist Group (TAPAS Group), and leads capacity building for the Southern African Development Community’s (SADC) Sustainable Tourism Forum. Anna is on the editorial boards of the International Journal for Sustainable Tourism and Koedoe. Her book publications include “Tourism and Poverty Reduction”, “Responsible Tourism: Critical issues for Conservation and Development” and “Evolution and Innovation in Wildlife Conservation. Anna was a founding board member of the GSTC, and currently sits on the GSTC Destination Working Group and acts as GSTC trainer.

 


Antje Martins

Country: Australia
Languages: English, German
Regions of Operation: Asia Pacific, Europe

GSTC Trainer Antje MartinsAntje is currently the Customer Service & Training Manager for EarthCheck – the world’s leading scientific benchmarking, certification and advisory group for travel and tourism. In this role, she manages the delivery of the EarthCheck suite of sustainability management products as well as EarthCheck training programs to more than 1,300 businesses across 70 countries. Her wealth of experience spans back 14 years across Germany, France and now Australia and has included work with major luxury hotel chains, airlines, food and beverage providers and market research companies.

Training development and delivery, speaking engagements and workshop facilitation has always been an integral part of her journey, including on-the-job training of new staff, facilitating climate change workshops, speaking at industry conventions and now managing the EarthCheck Training Academy. Antje is driven by her passion to reduce the impact of the tourism industry on its social, cultural and ecological environment through teaching how to achieve sustainable tourism outcomes for a more resilient and sustainable global visitor economy. She currently holds a Master’s Degree in Sustainable Tourism Management, a Bachelor’s Degree in Business Administration and has recently become a Certified Asia Pacific Visitor Economy Expert through PATA.

 


Benjamin Lephilibert

Country: Thailand
Languages: English, French
Regions of Operation: Southeast Asia

GSTC Trainer Benjamin LephilibertBenjamin is the founder of LightBlue, a regional auditing, capacity building and consulting firm supporting Hotels willing to improve profitability and minimize their social and environmental footprint. He started his career with the Accor Hotel Group, being responsible for the implementation of the environmental certification program ‘Green Globe’, also known as EarthCheck, in 44 Novotel properties throughout 9 countries in Asia.

He since worked across Asia with various prestigious partners from the private sector (Accor, ClubMed), governmental agencies (TCEB) as well as from International Organizations (UNILO, EU). Benjamin has been a pioneer on the topic of Food Waste Prevention in the hospitality, has developed one of the most comprehensive standard to date, integrating implementation of a food waste monitoring system, online tracking of data, capacity building and revision of SOPs at critical food waste generation points. Benjamin is as well an international guest speaker, a guest lecturer in hotel management schools (Thailand, Germany), a judge for International Sustainable Tourism Awards (SKAL, PATA) and an active member of several sustainable tourism working groups (GSTC).

 


CB Ramkumar

Country: India
Language: English
Regions of Operation: South Asia

GSTC Trainer CB RamkumarCB Ramkumar (Ram) is an author, speaker, trainer, consultant and an entrepreneur. He is passionate about sustainability and has over the years acquired application knowledge in sustainable living concepts. He developed a model for sustainable living when he built and founded Our Native Village, an eco resort just outside Bangalore, in South India. Over the last decade, he has extended his expertise to sustainable living – including topics such as sustainable food, sustainable health, sustainable marketing and branding.

Ram is also a trained Climate Leader after undergoing a training programme by the Former US Vice President and Nobel laureate, Mr. Al Gore. In addition to being a regular guest faculty in colleges across India, Ram is a guest faculty for the Indian Forest Officers training programme for eco tourism for the Jungle Lodges & Resorts in Karnataka and the International Centre for Environmental Audit & Sustainable Development in Jaipur.

 


Catherine Germier-Hamel

Country: South Korea
Languages: English, French
Regions of Operation: East Asia

GSTC TRAINER Catherine Germier-HamelOriginally from France, Ms Catherine Germier-Hamel is the Founder & CEO of Seoul-based business consulting firm Millennium Destinations. She also serves as Global Senior Consultant specialized in smart & sustainable travel, tourism, hospitality, F&B and MICE.

For over 25 years, Catherine has gained international experience in marketing, communications, business development, event planning, project design, management, and coordination, as well as capacity-building and training.

Catherine holds a Masters’ degree in Management and Business Administration (1992) and a post degree in Sustainable Tourism Development (2004). In 2005, she started a new life in South Korea where, among many different adventures, she has served as F&B Marketing Manager at a Novotel hotel and Director of Global Programs and Sustainable Tourism Consultant at the ST-EP (Sustainable Tourism for Eliminating Poverty) Foundation, before establishing Millennium Destinations.

Catherine has been actively involved in several local and global companies, non-profit organizations and initiatives committed to the promotion and achievement of sustainable consumption & production patterns, poverty alleviation, social inclusiveness, environmental protection, and responsible governance.

 


Dr. D’Arcy Dornan

Country: Brazil
Languages: Portuguese, French, English
Regions of Operation: South America

GSTC Trainer DArcy DornanDr. D’Arcy Dornan is is the director of Tourism, Hospitality & Education Solutions. D’Arcy is the Brazil Country Representative for the GSTC, and serves as a Trainer for the GSTC Sustainable Tourism Training Program. D’Arcy completed his Ph.D. at the University of California, Davis, where he specialized in sustainable tourism development. He has taught, published and presented in tourism and hospitality and has been undergraduate/graduate program director at institutions in the U.S. and France.

He has worked in the industry and has experience conducting consultancy projects with NGOs, destinations and others in the industry (hotels, trade associations, tour operators, travel agents, etc). He is currently based in Brazil.

 


Derek Tse

Country: Hong Kong
Languages: Chinese, English
Regions of Operation: East Asia

GSTC Trainer Derek YueTak TseMr. YueTak (Derek) Tse is the General Manager of HKTraveler.com Ltd., Hong Kong with its subsidiaries of Eco Travel Ltd and Hong Kong Ecotourism & Travels Professional Training Centre. With over 10 year’s experiences in the field of education and sustainable tourism industry, he specializes in developing sustainable tourism business model, plan and strategy. To contribute to the tourism industry, he is currently the Training Committee Member of Hong Kong Tourism Council and the Recommend Geopark Guide (R2G) of Hong Kong UNESCO Global Geopark.

He actively promotes the sense of sustainability, has been the keynote speakers and trainers in the field of sustainable tourism, ecotourism, geotourism and cultural tourism for government authorities and education institutes in Hong Kong, Macau, Taiwan and Mainland China. He holds a Master’s degree of Arts in Cultural and Heritage Tourism; and Postgraduate Diploma in Education, Bachelor’s degree of Arts in Geography from The University of Hong Kong.

 


Ignacio de las Cuevas

Country: Myanmar
Languages: English, Spanish, French
Regions of Operation: Asia, Europe

GSTC Trainer Ignacio de las CuevasIgnacio currently works as the Head of Hotel Training Initiative (HTI), a component of the Vocational Skills Development Program (VSDP) in Myanmar. Ignacio and his team have organised and delivered hospitality training to nearly two thousand people from disadvantaged backgrounds in 2015-16 and nearly three hundred supervisory level staff from partner hotels. Ignacio brings more than fifteen years of professional experience to the team, acquired in four different continents in both the private and public sectors. His background in tourism management led him to work for high-end international hotels in the Caribbean, the Maldives and Switzerland. Since 2005, Ignacio has gained experience working for a number of international organisations, such as IUCN, UNWTO and UNCTAD.

Ignacio is a passionate team leader who thrives on working in multicultural settings. He commits his time and efforts to disseminating sustainable tourism practices and bringing to light both the positive and negative sides of tourism development. Ignacio is multi-lingual and holds a Master Degree and a PhD in Development Studies from the University of Geneva in Switzerland. Ignacio has closely followed the development of Myanmar since 2006. He initially came to the country as a tourist, then as a researcher and he finally settled down in Yangon in 2012 with his family.


Dr. Ioannis Pappas

Country: Greece
Language: Greek, English
Regions of Operation: Europe

GSTC Trainer Ioannis PappasDr. Ioannis Pappas is the Greece Country Representative for the GSTC, and serves as a Trainer for the GSTC Sustainable Tourism Training Program. In addition, he is Approved Auditor for Hotels and Accommodations for Travelife, and Certified Auditor for Green Globe. He is an experienced professional engineer, with over 25 years of work focusing on sustainable tourism, energy and environmental efficiency, auditing or advising in standardization of companies and technological implementation of climate adaptation and mitigation methodologies.

He is active in auditing, consulting and training on all matters of interest to the tourism sector, as Sustainable Tourism Manager by Jean Monnet European Centre of Excellence and PM4SD, Auditor for Stars Evaluation of Hotels and Vilas in Greece, Accredited Trainer of Passive House Standard, Accredited Verifier of Airports GHG and European Energy Manager. He also has extensive experience on Project Management as Coordinator and/or Manager in more than 20 National & EU Research Projects, as Certified Auditor of ISO 9001 and 14001 Systems, and as Trained Consultant of ISO 50001 Systems. Dr. Pappas is a Co-Founder and CEO of GREEN EVOLUTION, a unique Advising Company in Environment, Energy & Carbon Finance in Greece, and has been an active participant member of various international working groups (UNFCCC, CITL, ITL, CEN, TAIEX). He has a Diploma in Mechanical and Aeronautical Engineering, a PhD in Mechanical Engineering and a Post-Doc in Applied Mechanics in Energy Applications.

 

 


Jorge Moller

Country: Chile
Languages: Spanish, English
Regions of Operation: South America

GSTC Trainer Jorge MollerJorge Moller started with ecotourism in 1985 in the South of Chile, always aware o bringing an environmental education perspective into a tourism experience. Moller is the owner of Darwin’s Trails Chile, a joint English-Chilean inbound Tour Operator with 20 years of experience providing authentic local experiences and local people contact for clients visiting Chile and Patagonia. Jorge works as a consultant with indigenous communities such as the Mapuches, Likan Antai and Rapa-Nui to provide them tools for sustainable development.

As an active member of the Board of the Chilean Tourism Bureau, Moller promotes the country of Chile in a sustainable way so as to include all type of experiences around the multiple Chilean territories. Jorge is also a teacher at the Universidad Catolica and a strategic partner of Fedetur (installing the Sustainable Distiction :S: in Hotels and Tour Operators coming up…). In 2013, Moller participated in the GSTC Early Adopter Program in Chile and had the privilege to represent Chile’s Lake Region at the GSTC AGM in Bonito, Brazil. Jorge was instrumental in the co founding and development of the South American Sustainable Tourism Network (SAST Network), which came into existence after the GSTC AGM and the ESTC in Bonito, Brazil.

 


Kathleen Pessolano

Country: USA
Language: English
Regions of Operation: North America, Latin America

GSTC Trainer Kathleen PessolanoKathleen Pessolano is Director of Destinations Program and Associate Technical Director for the GSTC. Kathleen is an attorney and international practitioner at the intersection of tourism and sustainable development. She assists destinations with planning, policy, and management systems to develop tourism while protecting the natural and cultural resources. Kathleen especially enjoys working directly with communities to build capacity, devise strategies to broaden community benefits from tourism, and launch public-private governance structures for sustainable destination management.

Kathleen is particularly passionate about coastal tourism issues and small island development. In the last decade, she has worked for the GSTC, The Heritas Group, Cultural Heritage Partners PLLC, Sustainable Travel International, and served as an attorney for the U.S. Federal Trade Commission and the law firm O’Melveny & Myers LLP. Before law school, Kathleen helped the Center for International Private Enterprise advance private sector development in Latin America & the Caribbean.


Kazuhiro Arai

Country: Japan
Languages: Japanese, English
Region of Operation: East Asia

Kazuhiro (Kazu) has been the president of the Hokkaido Adventure Travel Association since 2017, an organization that aims to promote adventure travel and to develop sustainable tourism in Hokkaido, Japan’s northernmost prefecture. He is also a board member of Ecotourism Japan, the executive officer of the Hokkaido Tourism and Community Development Center, and a board member of the World Indigenous People’s Network AINU (WIN AINU). Through these positions, he supports local community development and conservation through sustainable tourism in Hokkaido.

Kazu also founded the Daisetsuzan Nature School in 2001. The school is based in the Daisetsuzan National Park in Japan, and provides environmental education, eco tours, and nature conservation programs. The school has a park management contract with the government, and strives to create a system of “environmentally conscious use”. The concept is of conservation by users, working with the local community towards sustainable park management.

 


Dr. Kim Langmaid

Country: United States
Language: English
Region of Operation: Western USA

Dr. Kim Langmaid is the Founder and Vice President of Sustainability Programs at Walking Mountains Science Center in Colorado’s Vail Valley. Kim played a lead role in the creation of the Actively Green GSTC “recognized” industry standard, the Mountain IDEAL GSTC “recognized” destination standard, and assisting Vail, Colorado in becoming the first certified sustainable destination in the United States.

Kim has been involved with sustainable tourism, climate action planning, collaborative conservation, sustainability education, and NGO leadership and management for over two decades. She has partnered with local governments, tourism organizations, and over 100 businesses to accomplish sustainability results. In addition to her roles at Walking Mountains, Kim teaches in the Sustainability Studies program at Colorado Mountain College, serves on the Vail Town Council, and on the Colorado Tourism Office’s Destination Development Committee.

Kim began her career as a wilderness guide and interpretive naturalist and has served in a wide variety of education and facilitation capacities since then. She is passionate about empowering others to take an active role in sustainable tourism and is excited to offer the GSTC Sustainable Tourism Training Program through Walking Mountains Science Center and other partners in the United States.

 


Lewis Cheung

Country: Hong Kong
Languages: Chinese, English
Region of Operation: East Asia

GSTC Trainer Lewis CheungDr. Lewis T.O. Cheung is an Assistant Professor in the Department of Social Sciences of the Education University of Hong Kong. He has received his Master in Geographical Information Systems and Doctor of Philosophy from the University of Hong Kong in 2004 and 2010 respectively. His research interests focus on sustainable tourism with particular emphasis on nature-based tourism in protected areas, environmental education, and environmental conservation.

His research papers have been widely published in the top tier international peer-reviewed journals such as Journal of Sustainable Tourism, Professional Geographer, Tourism Geographies, and Environmental Education Research. Lewis has been appointed to be a member of the ecotourism expert group of the Development Bureau, HKSAR to provide advices on sustainable tourism development in the Wolong National Nature Reserve. He has invited by the Development Bureau to prepare the developmental guideline and develop accreditation and certification systems for the sustainable tourism development.

 


Dr. Mami Futagami

Country: Japan
Languages: Japanese, English
Region of Operation: East Asia

GSTC Trainer Mami FutagamiMami Futagami, Ph.D. is Professor in the Faculty of Foreign Studies at the Meijo University in Japan, where she teaches courses in sustainable tourism, international fieldwork, and cross-cultural studies. She completed her M.A. in Anthropology at Pennsylvania University and Ph.D. in sustainable community development at Kyushu University. She has served on advisory committees of local government for township governance and gender equality.

Her research interests include the development of global criteria and indicators monitoring tourism sustainability and the promotion of community-based cultural heritage tourism. Currently she is head researcher for a three-year sustainable tourism project financed by the Grants-in-Aid for Scientific Research.

 


Masaru Takayama

Country: Japan
Languages: Japanese, English
Regions of Operation: Asia Pacific

GSTC TRAINER Masaru TakayamaMr. Masaru Takayama founded Japan Ecolodge Association (ECOLA) in 2006 and Asian Ecotourism Network (AEN) in 2015, to promote nature and community-based sustainable tourism and eco-lodging industry in the region by creating a multi-stakeholder triple-bottom line platform. ECOLA is a Multi-stakeholder Advisory Committee (MAC) member under the 10YFP Sustainable Tourism Programme and developed the Environmentally Sustainable International Standard which is recognized to meet the Global Sustainable Tourism Criteria. He serves on the GSTC election committee.

Masary also owns and operates a rural ecotravel agency, Spirit of Japan Travel, registered in Kyoto, and is an owner of a 75-year-old historic building registered under Japanese Culture Agency, Shunyoso, to make the place for a sustainable tourism, lifestyle training and education facility. He serves on a number of key positions in the organizations both home and abroad including Global Ecotourism Network and Ecotourism Japan, and has been appointed by internationally recognized award programs – including Tourism for Tomorrow Awards (World Travel and Tourism Council), World Legacy Awards (National Geographic), and Responsible Tourism Awards (Wild Asia) – to serve on the judging panel.

 


Dr. Mihee Kang

Country: South Korea
Languages: Korean, English
Region of Operation: East Asia, Southeast Asia

GSTC Trainer Mihee Kang

Dr. Mihee Kang is the President of PlayForest, a cooperative of sustainable travel businesses designed to benefit local communities and local activists dedicated to the conservation of their forests and to provide genuine community-based natural tourism experiences to the visitors. She was a research professor at Seoul National University, researching topics related to protected areas management and sustainable tourism. She received her Ph.D. degree at Seoul National University in 1999. She serves a number of key positions in both domestic and international organizations such as Korean UNESCO MAB Committee, Korean Geopark Committee, Global Sustainable Tourism Council, and Asian Ecotourism Network. She has actively participated in numerous ecotourism projects in Korea and abroad such as Australia, China, Indonesia, Vietnam, Paraguay, etc. She has also published many articles and books including the recent book about ecotourism in ASEAN Countries.

 


Monique Chen (Ying Chieh Chen)

Country: Taiwan
Languages: Chinese, English
Region of Operation: East Asia

Monique Chen is the co-founder and the previous-chairwoman (2011-2017) of Sustainable Travel Taiwan (STT). Monique is specialist as an urban planner and museum operator, and has been engaged in cultural and environmental preservation work for 20 years. STT’s main objective is to encourage – by action – destinations and tourism industry stakeholders to implement GSTC Criteria by using the tools of certification bodies accredited by GSTC.

Early in her career, Monique was the first Chief of Operations & Promotion of the Gold Ecological Park – a gold mining village from the 18th century, where she was able to explore local history with mine workers and local residents, while developing a more sustainable approach to environmental conservation.

Monique completed her Master’s Degree in Building and Planning from National Taiwan University. Through her master thesis “Reseeing Bao Tzang Yan – Building Process and Forms of Urban Informal Cultural Landscape in Developing Countries” (1999), she worked with people in historical squatter area in Taipei for 2 years, and joined the protest movement team of anti-demolition of the historical squatter area, helping vulnerable groups to speak out. Now, the squatter area is known “Treasure Hill Taipei Artists Village” and is listed as one of the top tourist spots of Taipei by Lonely Planet.

 


Natalia Naranjo

Country: Colombia
Languages: Spanish, English
Regions of Operation: South America

GSTC Trainer Natalia NaranjoTourism and development expert advisor. She is currently Country Representative in Colombia for the Canadian Organization for Technical Cooperation – Canadian Executive Service Organization CESO-SACO, Country Representative in Colombia and Ecuador for the Global Sustainable Tourism Council – GSTC, and official trainer for the same organization. Natalia is a leader for the development and strengthening of COMUNITUR – the Tourist Community for Development, a network that works hand by hand with communities and initiatives to promote sustainable and responsible development. Natalia has an undergraduate degree in Finance and International Relations from the Externado de Colombia University, and a master’s degree in Environment from the Social Psychology Faculty from Barcelona University, Spain. She has worked in Colombia, Peru, Ecuador and Spain with the private and public sector, local communities and NGOs. She has more than 10 years of experience in tourism, development, and international relations. She is a professor at Externado de Colombia University in tourism public policies and analysis of international conjuncture for the Tourism and Hospitality Business Administration Faculty. She has experience in events organization, and training with rural communities; she has also been a lecturer at various national and international conferences.

 


Steve Noakes

Country: Australia
Language: English
Regions of Operation: Asia Pacific, Scandinavia

GSTC Trainer Steve Noakes

Steve Noakes has been involved in the travel and tourism industry for 40 years, and is a long term advocate for sustainable tourism practices across the Asia Pacific region. He is founder of Pacific Asia Tourism, an international project management company focused on tourism’s capacity to contribute to the Sustainable Development Goals and the Global Code of Ethics for Tourism. He is also Director/part-owner of Ecolodges Indonesia & EcoSafari Indonesia, operating ecolodges and inbound tours with a wildlife and biodiversity conservation focus across Indonesia, a Director of Binna Burra Mountain Lodge in the world heritage listed Lamington National Park in Australia and a Director of the Lamington Natural History Association at Lamington National Park.

In 2008, Steve was honoured with the inaugural Ecotourism Australia Medal, recognizing his active engagement in the Australian and international ecotourism industry. He was the lead Asia Pacific representative in the development of the Global Sustainable Tourism Council, serving on the GSTC Board, the Education & Training Working Group, the Election Committee, the GSCT Trainers Selection Committee and as a senior GSTC Trainer. He has also been an active participant on the UNWTO Panel of Tourism Experts and the World Committee on Tourism Ethics, contributing to a number of UNWTO projects in Asia and East Africa. He the past two decades, has served as an Adjunct/Visiting Professor in Sustainable Tourism, at Universities in Australia, Norway and Finland. Nowadays, he is an Adjunct Research Fellow at the Griffith Institute for Tourism, Griffith University, Australia, and teaches the full semester Sustainable Tourism & Indigenous Cultures, subject at Bond University, Gold Coast, Australia.

 


Steven Cheung

Country: Hong Kong
Languages: Chinese, English
Regions of Operation: East Asia

GSTC Trainer Steven Fui CHEUNGMr. Fui (Steven) Cheung is the Founder of The Globe Ecotourism Training Centre and the Chief Development Consultant of HKTraveler.com Ltd with its subsidiaries of Hong Kong Ecotravel Ltd and Hong Kong Ecotourism & Travels Professional Training Centre. Steven has been focusing on building a strong corporate infrastructure, with sustainable tourism development as the core mission and corporate values, working with his international team of more than 100 professionals.

Steven completed his Master’s Degree in education in 2003 from University of Wollongong, Australia, and became a certified trainer for Interpretive Guide by National Association for Interpretation (CIT, NAI) in 2016.

 


Susan Santos de Cárdenas

Country: Philippines
Languages: English, Tagalog
Regions of Operation: Southeast Asia

GSTC Trainer Susan Santos de CardenasSusan Santos Cárdenas specializes on sustainable tourism development and stewardship initiatives with Community Social Responsibility (CSR) at grassroots application. A savvy tourism professional and hotelier with more than 20 years’ experience managing sales, marketing, operations, events – M.I.C.E. and human resources development for start-ups and luxury hotel resorts, tour operators, travel agencies, lifestyle events and publications, in the Philippines, Singapore, Peru and Japan.

She had been a keynote speaker & resource person in capacity building and training workshops for sustainable tourism development to include Ecotourism, Community-based & Agri-tourism promotion. She was a consultant and adviser for Local Government Units (LGUs) in the Philippines for grassroots communities with focus on organic farm tourism, environmental conservation, climate change mitigation, disaster preparedness, management and recovery. She is CEO and President of Society for Sustainable Tourism & Development Inc. (SSTDI) and founding board member of the Asian Ecotourism Network.

 


Prof. Urs Wagenseil

Country: Switzerland
Languages: English, German
Regions of Operation: Europe

GSTC Trainer Urs WagenseilUrs Wagenseil is Professor and Head of the Tourism Competence Centre of the Institute of Tourism at Lucerne University of Applied Sciences and Arts in Switzerland. His areas of expertise include: destination management, tourism strategies; tourism and sustainable development; tourism business and entrepreneurship. Urs serves on the board of TourCert (sustainability certification for tourism businesses and destinations), and is a current member of the GSTC Destinations Working Group.

Since 2005, Urs has been working at the Institute of Tourism at Lucerne University of Applied Sciences and Arts, teaching as a Professor and leading applied research projects, as well as leading consulting projects with tourism businesses, NGOs, political institutions and other Universities in Switzerland and other countries around the world. Before working in the academic sphere, Urs acted as a Destination Manager in Lenzerheide, a good 1.1 million overnights all-year-destination in the Swiss Alps.

Urs also has industry experience managing incoming and outgoing tourism (e.g. working with Kuoni), and focuses on the following key topics: destination management, tourism strategies, tourism and sustainable development, tourism business entrepreneurship & start-ups and tour operating.

In addition to his mail roles, Urs serves as a visiting professor in several other countries, and is a Board Member for TourCert, a sustainability certification for tourism businesses and destinations.