La destination dispose d’une organisation, d’un département, d’un groupe ou d’un comité efficace responsable d’une approche coordonnée du tourisme durable, avec la participation du secteur privé, du secteur public et de la société civile. Ce groupe a défini les responsabilités, la surveillance et la capacité de mise en œuvre pour la gestion des questions socio-économiques, culturelles et environnementales. Le groupe dispose d’un financement adéquat, travaille avec un éventail d’organismes pour assurer la gestion des destinations, a accès à un personnel suffisant (y compris du personnel ayant de l’expérience dans le domaine du développement durable) et suit les principes de durabilité et de transparence dans ses opérations et ses transactions.

b. Un plan financier et un budget indiquant les sources de financement actuelles et futures.

c. Preuve de liens et d’engagement avec d’autres organismes.

d. Dossiers du personnel permanent et du personnel contractuel, indiquant l’expérience pertinente.

e. Des lignes directrices et des processus de gestion, qui démontrent la sensibilisation et le respect des principes de durabilité et de transparence dans les opérations et l’attribution des contrats.

The destination has established and is implementing a multi-year destination management strategy and action plan that is publicly available, is suited to its scale, was developed with stakeholder engagement and is based on sustainability principles.  The strategy includes an identification and assessment of tourism assets and considers socio-economic, cultural and environmental issues and risks.  The strategy relates to and influences wider sustainable development policy and action in the destination.

b.      The strategy/plan clearly visible and available on-line.

c.       Evidence of stakeholder consultation, meetings etc. in developing the plan.

d.      Reference to sustainability principles and an assessment of assets, issues and risks, contained in the strategy and action plan.

e.      Specific references in the strategy/action plan to wider sustainable development policy (including pursuit of the SDGs), and vice versa.

The destination is implementing a system to monitor and respond to socio-economic, cultural and environmental issues and impacts arising from tourism.  Actions and outcomes are regularly monitored, evaluated and publicly reported.  The monitoring system is periodically reviewed.

a.       Specific quantifiable socio-economic, cultural and environmental indicators and targets identified.

b.      Measurement against these indicators, with results recorded and publicised at least annually.

c.       Written evidence of monitoring and reporting of actions and outcomes.

d.      Previous reviews of monitoring system and schedule for future reviews.

The destination regularly informs tourism-related enterprises about sustainability issues and encourages and supports them in making their operations more sustainable.  The destination promotes the adoption of sustainability standards, promoting the application of GSTC-I Recognized standards and GSTC-I Accredited certification schemes for tourism enterprises, where available.  The destination publicizes a list of sustainability certified enterprises.

b.      Sustainability support and advice to tourism-related business – available and promoted.

c.       Number and percentage of businesses certified against tourism sustainability standards (and whether GSTC recognised/accredited), with targets for wider outreach.

d.      Evidence of promotion of certification schemes.

e.      List of tourism-related certified enterprises, kept up to date.

The destination enables and promotes public participation in sustainable destination planning and management.  Local communities’ aspirations, concerns and satisfaction with tourism sustainability and destination management are regularly monitored and publicly reported, and action is taken in response to them.  The destination has a system to enhance local understanding of sustainable tourism opportunities and challenges and to build the capacity of communities to respond.

a.       Evidence of the promotion and facilitation of public participation in destination planning/management.

b.      Information on the type and level of such participation.

c.       Surveys of residents and other systematic feedback mechanisms, covering tourism issues.

d.      Evidence of action taken in response to residents’ feedback.

e.      Programme of information, education and training on tourism provided for residents.

The destination has a system to monitor and publicly report visitor satisfaction with the quality and sustainability of the destination experience and, if necessary, to take action in response. Visitors are informed about sustainability issues in the destination and the part that they can play in addressing them.

a.       Visitor surveys (and other feedback mechanisms) – carried out and reported.

b.      Surveys and feedback includes visitor reaction to sustainability issues.

c.       Evidence of actions taken in response to visitor survey/feedback findings.

d.      Examples of visitor information that covers sustainability issues and how to respond to them.

Promotion and visitor information material about the destination is accurate with regard to its products, services, and sustainability claims. Marketing messages and other communications reflect the destination’s values and approach to sustainability and treat local communities and natural and cultural assets with respect.

a.       Current information and promotional material with appropriate content.

b.      A process exists for checking the accuracy and appropriateness of destination promotion and information.

c.       Evidence of consultation with local communities and environmental and cultural bodies on communications content and delivery.

The destination has a system for visitor management which is regularly reviewed.  Action is taken to monitor and manage the volume and activities of visitors, and to reduce or increase them as necessary at certain times and in certain locations, working to balance the needs of the local economy, community, cultural heritage and environment.

a.       The destination management strategy and action plan addresses seasonality and spread of visitation.

b.      Variation in visitor volumes throughout the year is monitored, including in the most visited locations.

c.       Impacts of visitor volumes and activities are identified through observation and community and stakeholder feedback.

d.      Actions taken to manage visitor flows and impacts.

e.      Marketing strategy and selection of target markets takes account of visit patterns, the impact of activities and destination needs.

The destination has planning guidelines, regulations and/or policies which control the location and nature of development, require environmental, economic, and socio-cultural impact assessment and integrate sustainable land use, design, construction, and demolition. Regulations also apply to operations, including property rental and concessions for tourism purposes. The guidelines, regulations and policies were created with public participation and are widely communicated and enforced.

b.      Impact assessment requirements are set out, covering environmental, economic, and socio-cultural impacts, at sufficient scale to address long term issues for the destination.

c.       Specific regulations on property rental and operation for tourism, with evidence of their application and enforcement.

d.      Evidence of public participation in the development of policies/regulations/guidelines.

e.      Evidence of consultation with, and consent from indigenous people or minority ethnic groups when tourism development has been proposed or has occurred in their territories.

f.        Evidence of communication and enforcement of the policies/regulations/guidance, at planning, development and implementation stages.

The destination identifies risks and opportunities associated with climate change.  Climate change adaptation strategies are pursued for the siting, design, development and management of tourism facilities. Information on predicted climate change, associated risks and future conditions is provided for residents, businesses and visitors.

a.       The destination management strategy and action plan identifies and addresses climate issues.

b.      Regulations, guidelines and zoning for tourism development and activities accommodate the consequences of climate change.

c.       A climate risk assessment, covering current and future risks – undertaken and made publicly available.

d.      Evidence of consideration of impact on, and contribution of, local ecosystems to climate change adaptation.

e.      Information on climate change that has been made publicly available.

The destination has a risk reduction, crisis management and emergency response plan that is appropriate to the destination.  Key elements are communicated to residents, visitors, and enterprises.   Procedures and resources are established for implementing the plan and it is regularly updated.

a.       A documented risk reduction, crisis management and emergency response plan for tourism in the destination.

b.      The plan recognises a wide range of risks, including natural disasters, terrorism, health, resource depletion, and others appropriate to the location.

c.       Communication procedures identified for use during and after an emergency.

d.      Programme for local delivery of information and training on risk and crisis management.

The direct and indirect economic contribution of tourism to the destination’s economy is monitored and publicly reported. Appropriate measures may include levels of visitor volume, visitor expenditure, employment and investment and evidence on the distribution of economic benefits.

b.      Annual reports on the direct and indirect economic contribution of tourism in the destination.

c.       Data covering a range of measures of economic impact (e.g. volume, expenditure, employment, investment and spread of economic benefit in the destination).

The destination encourages and supports career opportunities and training in tourism.   The destination’s tourism enterprises commit to providing equality of opportunity for local employment, training and advancement, a safe and secure working environment, and a living wage for all.

a.       Provision of relevant skills training programmes/courses, available locally.

b.      Statements of commitment by tourism enterprises to the provision of decent work/ career opportunities.

c.       Training and employment opportunities promoted to and taken up by local people, including women, young people, minorities and people with disabilities.

d.      Channels for checking working conditions and receiving/handling grievances (e.g. involvement of labour unions).

The destination encourages the retention of tourism spending in the local economy through supporting local enterprises, supply chains and sustainable investment.  It promotes the development and purchase of local sustainable products based on fair trade principles and that reflect the area’s nature and culture. These may include food and beverages, crafts, performance arts, agricultural products, etc.

b.      Assistance with market access for local tourism-related SMEs.

c.       Action to encourage and assist local tourism enterprises to purchase goods and services locally.

d.      Initiatives to help local farmers, artisans and food producers to engage in the tourism value chain.

e.      Local produce and crafts identified, promoted and available for sale to visitors in the destination.

The destination has a system to enable and encourage enterprises, visitors, and the public to contribute to community and sustainability initiatives in a responsible manner.

a.       Support for local community and sustainability initiatives by local tourism enterprises is encouraged and facilitated.

b.      Schemes exist, and are promoted, for visitors to support local community and sustainability initiatives.

c.       Volunteering and engagement with the community does not involve intrusion or exploitation.

The destination upholds international standards on human rights.  It has laws, practices and an established code of conduct to prevent and report on human trafficking, modern slavery and commercial, sexual, or any other form of exploitation, discrimination and harassment of or against anyone, particularly children, adolescents, women, LGBT and other minorities. The laws and established practices are publicly communicated and enforced.

b.      Evidence of communication and enforcement of above laws and related good practice (including to tourism enterprises and visitors).

c.       Risk and impact analysis regarding human rights, including human trafficking, modern slavery and child labour – conducted regularly.

d.      Destination and key tourism players are signatories to the Code of Conduct for the Protection of Children from Sexual Exploitation in Travel and Tourism.

Laws and regulations regarding property rights and acquisitions are documented and enforced. They comply with communal and indigenous rights, ensure public consultation and do not authorize resettlement without free prior and informed consent and fair and just compensation. Laws and regulations also protect user and access rights to key resources.

b.      Reference in the above laws to communal and indigenous rights, public consultation and resettlement.

c.       Evidence of enforcement of the above laws in the context of tourism development and activity.

d.      Evidence of community consultation, consent and compensation.

The destination has a system to monitor, prevent, publicly report, and respond to crime, safety, and health hazards that addresses the needs of both visitors and residents.

a.       Security and health services are well established and active in the destination.

b.      The needs of visitors are identified and addressed in the delivery of security and health services.

c.       Tourism facilities are inspected for compliance with safety and hygiene standards.

Where practical, sites, facilities and services, including those of natural and cultural importance, are accessible to all, including persons with disabilities and others who have specific access requirements or other special needs. Where sites and facilities are not immediately accessible, access is afforded through the design and implementation of solutions that take into account both the integrity of the site and such reasonable accommodations for persons with access requirements as can be achieved. Information is made available on the accessibility of sites, facilities and services.

a.       The existence of any regulations and standards regarding the accessibility of visitor sites, facilities and services.

b.      Consistent application of accessibility standards in public facilities.

c.       Data on the extent/proportion of visitor sites and facilities that are accessible.

d.      Evidence of programmes to improve access for people with a range of access needs.

e.      Information on accessibility included in communications about the destination as a whole.

f.        Details of accessibility included in visitor information about key sites.

The destination has a policy and system to evaluate, rehabilitate, and conserve cultural assets, including built heritage and cultural landscapes.

a.       Lists of cultural assets, including evaluation and indication of vulnerability.

b.      Programme of rehabilitation and conservation of assets.

c.       Mechanisms for using income from tourism to support conservation of cultural assets.

The destination has laws governing the proper sale, trade, display, or gifting of historical and archaeological artefacts.  The laws are enforced and publicly communicated, including to tourism enterprises and visitors.

a.       Reference to relevant laws relating to historical artefacts pertaining in the destination (title, date).

b.      Evidence of communication of relevant laws to tourism enterprises and visitors.

c.       Evidence of enforcement of relevant laws.

The destination supports the celebration and protection of intangible cultural heritage, including local traditions, arts, music, language, gastronomy and other aspects of local identity and distinctiveness.  The presentation, replication and interpretation of living culture and traditions is sensitive and respectful, seeks to involve and benefit local communities, and provides visitors with an authentic and genuine experience.

a.       Identification and listing of intangible cultural heritage.

b.      Examples of celebration and visitor experiences of intangible cultural heritage (events, distinctive products etc.).

c.       Evidence of involvement of local and indigenous communities in developing and delivering visitor experiences based on intangible cultural heritage.

d.      Feedback from visitors and local communities on delivery of intangible heritage experiences.

The destination monitors, protects, and when necessary rehabilitates or restores local community access to natural and cultural sites.

a.       Monitoring of accessibility to natural and cultural sites for the local community.

b.      Evidence of engagement with the local community regarding traditional access.

c.       Specific action to protect and/or rehabilitate local community access.

The destination has a system to contribute to the protection and preservation of intellectual property rights of communities and individuals.

a.       Reference to laws on intellectual property pertaining in the destination (title, date).

b.      Communication of intellectual property rights to tourism stakeholders.

c.       Evidence that intellectual property rights are protected in the development of cultural experiences for visitors.

The destination has a system for the management of visitors within and around cultural sites, which takes account of their characteristics, capacity and sensitivity and seeks to optimize visitor flow and minimize adverse impacts.  Guidelines for visitor behaviour at sensitive sites and cultural events are made available to visitors, tour operators and guides before and at the time of the visit.

a.       Monitoring of visitor flows and impact on cultural sites, with results shared across the destination.

b.      Evidence of action to manage tourism-related impacts in or around cultural sites.

c.       Existence and distribution of published guidelines on visitor behaviour at sensitive sites and cultural events and periodic monitoring of compliance.

d.      A code of practice for tour operators and tour guides and/or other engagement with them on visitor management at cultural sites.

e.      Provision of training for guides.

Accurate interpretative material is provided which informs visitors of the significance of the cultural and natural aspects of the sites they visit.  The information is culturally appropriate, developed with host community collaboration, and clearly communicated in languages pertinent to visitors and residents.

a.       Provision of informative interpretative material on site and in formats that are accessible pre-arrival.

b.      Evidence that interpretative material has been well researched and is accurate.

c.       Interpretation material that identifies the significance and sensitivity/fragility of sites.

d.      Evidence of host community collaboration in preparation of relevant interpretative material.

e.      Interpretative material available in relevant languages.

The destination has a system to monitor, measure and respond to the impacts of tourism on the natural environment, conserve ecosystems, habitats and species, and prevent the introduction and spread of invasive species.

b.      Programmes to conserve biodiversity and natural heritage.

c.       Programmes to eradicate and control invasive species.

d.      Action to identify, monitor and mitigate tourism impacts on biodiversity and natural heritage.

e.      Mechanisms for using income from tourism to support conservation of natural assets.

f.        Communications with visitors and enterprises on reducing spread of alien species.

The destination has a system for the management of visitors within and around natural sites, which takes account of their characteristics, capacity and sensitivity and seeks to optimize visitor flow and minimize adverse impacts.  Guidelines for visitor behaviour at sensitive sites are made available to visitors, tour operators and guides before and at the time of the visit.

b.      Evidence of action to manage and mitigate tourism-related impacts in or around natural sites.

c.       Existence and distribution of published guidelines on visitor behaviour at sensitive sites, and periodic monitoring of compliance.

d.      A code of practice for tour operators and tour guides and/or other engagement with them on visitor management at natural sites.

e.      Cooperation with local conservation bodies to identify environmental risks associated with tourism and measures to reduce them.

f.        Provision of training for guides.

The destination has a system to ensure compliance with local, national, and international laws and standards for wildlife interactions.  Interactions with free roaming wildlife, taking into account cumulative impacts, are non-invasive and responsibly managed to avoid adverse impacts on the animals concerned and on the viability and behaviour of populations in the wild.

b.      Endorsement of international standards for wildlife viewing for both marine and terrestrial species.

c.       Distribution of a code of practice for wildlife interaction, including viewing, which reflects international standards.

d.      System for checking compliance with regulations, and code of practice amongst tourism operations.

e.      Actions to monitor wildlife wellbeing and minimize disturbance, in locations where interactions occur.

f.        Provision of information to visitors on harmful wildlife interaction, such as touching and feeding.

The destination has a system to ensure compliance with local, national, and international laws and standards that seek to ensure animal welfare and conservation of species (animals, plants and all living organisms).  This includes the harvesting or capture, trade, display, and sale of wildlife species and their products.  No species of wild animal is acquired, bred or held captive, except by authorized and suitably equipped persons and for properly regulated activities.  Housing, care and handling of all wild and domestic animals meets the highest standards of animal welfare.

b.      Notification of laws, standards and guidelines to tourism enterprises and guides.

c.       A system for inspection of the conditions of captive wildlife and domestic animals, including their housing and handling.

d.      Licensing and checking of qualifications of personnel responsible for captive wildlife.

e.      Action to promote the Convention on International Trade in Endangered Species (CITES) in the tourism sector and to ensure compliance with it.

f.        Provision of information to visitors on avoiding trade in endangered species, e.g. in purchase of souvenirs derived from threatened species of wildlife notified by IUCN or CITES.

g.       Enforcement of legislation to ensure that any hunting activity is part of a scientifically based, properly managed and strictly enforced approach to conservation.

The destination has targets to reduce energy consumption, improve efficiency in its use, as well as increase the use of renewable energy.   The destination has a system to encourage enterprises to measure, monitor, reduce, and publicly report their contribution to these targets.

b.      Programme to increase energy efficiency – e.g. promoting and supporting insulation.

c.       Investment in renewable energy and percent of total provision/consumption.

d.      Support and incentives for energy monitoring and reduction by enterprises.

The destination encourages enterprises to measure, monitor, publicly report and manage water usage.  Water risk in the destination is assessed and documented.  In cases of high water risk, water stewardship goals are identified and actively pursued with enterprises, to ensure that tourism use does not conflict with the needs of local communities and ecosystems.

b.      Program to regularly assess water risk.

c.       Setting, publication and enforcement of water stewardship goals, where water risk has been assessed as high.

d.      Monitoring and control of sources and volume of water used for tourism purposes and its effect on local communities and ecosystems. Promotion and checking of adherence to goals by tourism enterprises.

e.      Visitor information on water risk and minimising water use.

The destination monitors water quality for drinking, recreational and ecological purposes using quality standards. The monitoring results are publicly available, and the destination has a system to respond in a timely manner to water quality issues.

b.      Existence of data and reports on water quality.

c.       Monitoring bathing water, with certification and identification of sites reaching set standards.

d.      Evidence of actions to improve water quality.

e.      Information for visitors on quality of local drinking water, to encourage use as alternative to bottled water.

The destination has clear and enforced guidelines in place for the siting, maintenance and testing of discharge from septic tanks and wastewater treatment systems.  The destination ensures that wastes are properly treated and reused or released safely without adverse impacts on the local population and the environment.

b.      System of enforcing guidelines amongst enterprises.

c.       Monitoring/testing of released wastewater.

d.      Provisional of sustainable municipal water treatment systems, for use by the tourism sector, where practical and appropriate.

The destination measures and reports on its generation of waste and sets targets for its reduction. It ensures solid waste is properly treated and diverted from landfill, with provision of a multiple-stream collection and recycling system which effectively separates waste by type.  The destination encourages enterprises to avoid, reduce, reuse, and recycle solid waste, including food waste.  Action is taken to eliminate or reduce single-use items, especially plastics. Any residual solid waste that is not reused or recycled is disposed of safely and sustainably.

b.      Coordinated campaign/advice/support with tourism enterprises on waste management, including food waste.

c.       Campaign to reduce/eliminate single use items, especially plastics.

d.      Waste management programme for public offices and facilities.

e.      Provision of a collection and recycling system, with at least four streams (i.e. organic, paper, metal, glass and plastic).

f.        Provision of sustainable system for disposal of residual waste.

g.       Campaign to eliminate dropping of litter, including by visitors, and to keep public spaces clean.

h.      Adequate bins for separated waste disposal.

The destination has targets to reduce greenhouse gas emissions, and implements and reports on mitigation policies and actions. Enterprises are encouraged to measure, monitor, reduce or minimise, publicly report and mitigate greenhouse gas emissions from all aspects of their operation (including from suppliers and service providers).  Offsetting of any remaining emissions is encouraged.

b.      Annual climate report, including monitoring and mitigation actions.

c.       Supported campaign or other engagement with tourism enterprises on reduction and mitigation of emissions.

d.      Action to reduce emissions from public sector operations.

e.      Information for enterprises and visitors on offsetting schemes that meet recognised standards.

The destination has targets to reduce transport emissions from travel to and within the destination.  An increase in the use of sustainable, low-emissions vehicles and public transport and active travel (e.g., walking and cycling) is sought in order to reduce the contribution of tourism to air pollution, congestion and climate change.

b. Information promoted to visitors on alternative transport options to and within the destination

c. Data on visitor use of alternative transport modes.

d. Improvement and promotion of cycling and walking opportunities.

e. Prioritization of visitor markets accessible by short and more sustainable transport options.

f. Public sector and tourism enterprises prioritise low-impact transportation in their own operations.

The destination has guidelines and regulations to minimize light and noise pollution.  The destination encourages enterprises to follow these guidelines and regulations.

b.      Identification and monitoring of potential sources of noise and light pollution related to tourism.

c.       Mechanisms to enable residents to report noise and light pollution, with follow-up action.