The Accessible and Inclusive Travel Course is designed to
apprise participants of the size and potential of the accessible and inclusive travel market segment
dispel myths regarding what people with disability and others with access needs want to do, and can and can’t do
give a deeper insight into the make-up of this market segment
boost confidence in catering to people with disability and access needs by helping you understand the needs of travellers with different functional and cognitive impairments, including senior travellers
provide practical tips and guidance on how to better attract, serve and retain customers with access needs
Participants who complete the course will gain a greater understanding of how to provide accessible and inclusive experiences for people with disability and others with access needs, and thereby gain a competitive advantage, increase their market share and boost their revenue.
Born in Birmingham, UK, Martin has a BA and MA in English literature from Cambridge University and an MA in Communications from RMIT University, Melbourne. He left England in 1987 and lived, worked and travelled around the world before migrating to Australia in 1997. He worked for Lonely Planet from 1999 to 2020 in numerous roles, including seven years as Editorial Manager.
Since 2014 he has become a regular speaker at travel conferences held by such global travel NGOs as UNWTO, WTTC, IATA and PATA. In 2021, he authored Tourism Access and Inclusion: Best Practice Guidelines for Tourism MSMEs for APEC, complemented by a series of three online workshops featuring many of the world’s accessible travel luminaries. In 2022, he authored the Accessible and Inclusive Host Handbook for the Australian Tourism Export Council, complemented by a series of training modules that he created and delivered.
For the last six years he has served as chair of the board of IDEAS, a NSW-based nonprofit providing information to and advocacy services for the disability communities throughout Australia. He was appointed to the Victorian Disability Advisory Council in October 2019, and reappointed in 2022 to advise the Victorian government on matters related to disability.
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Course Registration Fees
The early-bird registration fees (available through September 25th, 2023*) for this course are:
US$ 385 per person (Non-member)
US$ 365 per person (GSTC Member**)
After September 26th, 2023:
US$ 415 per person (Non-member)
US$ 385 per person (GSTC Member)
*Please note that the early-bird deadline is 11:59pm UTC+7. **For GSTC Organization members, the above member discount is available to all staff members and can be used for an unlimited number of times.
As part of your registration, you will receive training materials and access to the online training platform.