GSTC Staff

Randy Durband, Chief Executive Officer

Randy Durband has had two careers in travel and tourism – twenty-plus years in senior leadership positions at some of the finest U.S. tour operators, having served as President for Travcoa, INTRAV, and Clipper Cruise Lines, (brands within TUI Travel plc), plus Executive Vice President of Tauck World Discovery. Following that, in his second travel and tourism career, Randy advanced the work of Sustainable Tourism as an advisor, consultant, and speaker.  He brings his knowledge of the business of travel, his global network of travel professionals, and a passion for sustainability to support the GSTC and the general sustainable tourism movement. He has held several board positions and committee memberships in travel and tourism organizations, and is a frequent speaker on sustainable tourism issues.

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Roi Ariel, General Manager

Roi Ariel has been focusing on responsible travel and sustainable tourism over the past decade. In his role, Roi manages the organization’s memberships, communications, events and operations. He previously worked with UN-ESCAP researching sustainable development and green growth in Southeast Asia, and on sustainability issues with the Pacific Asia Travel Association (PATA). Prior to his move to Asia, Roi worked with Friends of the Middle East in Israel as the Green Economy Initiative Advisor. Roi holds a master degree in Applied Economic and Social Development from the National Chengchi University in Taipei, and a bachelor degree in International Relations and Comparative Religion from the Hebrew University in Jerusalem. With his master thesis titled “Common Pool Resource Management and Benefit Distribution in Community Based Tourism”, he speaks as a guest lecturer at universities and presents at academic conferences.

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Ayako Ezaki, Training Director

Ayako Ezaki is Co-Founder and Head of Knowledge Management & Communications at TrainingAid, an international tourism and training company offering online training courses and skills development opportunities for tourism industry professionals. Having worked for over eight years in tourism professional training and education in the non-profit sector, Ayako specializes in content building, educational program design, and project planning. She also brings many years of experience in online communications, social media marketing, and web publishing. Through TrainingAid’s partnership with the GSTC, Ayako serves as Training Director to develop, manage and market the GSTC Sustainable Tourism Training Program. In addition, Ayako is part of the global advisory board of Good and Green Guides, serves on the judging panel for Wild Asia’s Responsible Tourism Awards, and is a member of Ecotourism Japan’s organizer team.

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Claudia Bustinza, Operations Manager

Claudia Bustinza is a tourism administrator passionate about cultural heritage issues, particularly on building synergies between tourism and culture to foster local development. Before joining GSTC, Claudia provided consultancy services in Spain, UK, and Peru leading collaborative projects in multicultural environments. Claudia has in-depth experience of the tourism sector specializing in tourism product  and destination development, air connectivity, promotion of public and private investment, research, marketing and cultural management. She has worked for national and local authorities such as Plan COPESCO Nacional – Peru’s National Agency in charge of tourism public investment, The Metropolitan Municipality of Lima and The Ministry of Foreign Trade and Tourism of Peru. Claudia holds a Master on Responsible Tourism Management from Leeds Beckett University, and an International Master in Innovative Hospitality Management from the School of Tourism and Hospitality Management Sant Ignasi at Ramon Llull University, Spain. Claudia is currently based in Lima, Peru.

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Dr. Mihee Kang, Program Director – Asia-Pacific Region

GSTC Trainer Mihee Kang

Dr. Mihee Kang is the President of PlayForest, a cooperative of sustainable travel businesses designed to benefit local communities and local activists dedicated to the conservation of their forests and to provide genuine community-based natural tourism experiences to the visitors. She was a research professor at Seoul National University, researching topics related to protected areas management and sustainable tourism. She received her Ph.D. degree at Seoul National University in 1999. She serves a number of key positions in both domestic and international organizations such as Korean UNESCO MAB Committee, Korean Geopark Committee, Global Sustainable Tourism Council, and Asian Ecotourism Network. She has actively participated in numerous ecotourism projects in Korea and abroad such as Australia, China, Indonesia, Vietnam, Paraguay, etc. She has also published many articles and books including the recent book about ecotourism in ASEAN Countries.

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Dr. Ioannis Pappas, Program Director – Mediterranean Region

Ioannis Pappas 120

Dr. Ioannis Pappas sits on the GSTC Board of Directors and acts as the Treasurer of GSTC. He is the GSTC Representative in the Mediterranean Region, and a GSTC authorized Trainer. Dr. Pappas is the CEO of Green Evolution SA, an experienced professional engineer, with over 25 years of work in several fields of science, focusing on sustainability and tourism, energy and environmental efficiency in infrastructure and buildings. He is also auditing and advising on standardization of companies and technological implementation of climate adaptation and mitigation methodologies. Dr. Pappas is Co-founder and a Board Member in a number of organizations (Sustainable Building Council of Greece, Hellenic Passive House Institute, Hellenic Start Up Association) as well as Co-founder of the Hellenic Ecotourism Society. He worked with the Joint Research Center-IE of European Commission and was a Greek representative as the expert for ITL at UNFCCC.

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